Contact Us
Mailing Address:
South Beach Smoke
1269 N Wood Dale Rd
Wood Dale, IL 60191
South Beach Java, L.P.
Reg. Nr. SL8694
Suite 1
78 Montgomery Street
Edinburgh, Scottland EH7 5JA
Call Toll Free: 1-877-40VAPOR (877-408-2767) Mon-Fri: 8am
- 10pm EST
Customer Service
For customer service: service@SouthBeachSmoke.com
General
General inquiries: service@SouthBeachSmoke.com
Website issues: webmaster@SouthBeachSmoke.com
Business
Affiliate inquiries: affiliates@SouthBeachSmoke.com
Wholesale & Retail Inquiries
wholesale@SouthBeachSmoke.com
Marketing: bizdev@SouthBeachSmoke.com
Public relations: press@SouthBeachSmoke.com
30-Day Money-Back Guarantee
We are so convinced you will love our products that we offer a complete 100% 30-Day Money Back Guarantee on any product (excluding cartridges)! If for any reason you are not completely satisfied with your purchase, feel free to return your product for a full refund of the purchase price less shipping and handling. Simply call customer service at 1-877-408-2767 and get an RMA number. We will continue to strive to make South Beach Smoke your first choice for the best products, lightning fast shipping, and superior customer service.
NOTE: All refund requests MUST be accompanied by a valid RMA, be received within 30 days from the date of the original order, and include all items from the original purchase. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. Due to potential health risks, we cannot offer this guarantee on cartridges.
Shipping
Once your order has been packed and ready to ship, you will be emailed a tracking number, which can be tracked online (domestic orders only). All orders ship by the next business day (excluding weekends and holidays). Once shipped your order will take approximately 5-7 days to be delivered unless you selected an expedited service option.
Please note: Shipping times to AK and HI may take up to 2 weeks
International Shipments
South Beach Smoke is now shipping worldwide. International shipments can take from 7 to 30 business days to arrive; depending upon the country being shipped to. We are very experienced with shipping electronic cigarette products internationally. Unfortunately, no matter how experienced the shipper, delays do sometimes occur at the hands of national customs agencies.
Although we ship orders all over the world and seldom experience any delivery issues, please be advised that a handful of nations have placed restrictions on the importation of electronic cigarette products. At your request, we will ship anywhere; however we do not take responsibility for packages seized by customs. We abide by the laws of the countries where we physically operate, but it is your responsibility to know the laws in your home country. Please note that tracking is not available for international shipments.
Order Status
Once you complete your South Beach Smoke order, you will receive an order confirmation via email. You will then receive an additional email when your order has been packed and shipped along with tracking information if applicable.
If you have created a South Beach Smoke account during the purchase of your items, you can check your order status anytime by simply clicking on the "Login" link in the navigation bar at the top of every page. From there, you will be able to view information about your order. Please allow at least 24 hours for tracking information to be displayed.
All of our domestic orders go out with traceable Delivery Confirmation service. If your order has not arrived within the appropriate time, please call customer service at 877-408-2767 so that we can investigate the matter and get you a replacement shipment if necessary.
Lifetime Replacement Warranty
(Home Delivery Program members only)
Lifetime Replacement Warranty is another reason why South Beach Smoke products are the best e-cigarette products on the market today. For our current South Beach Smoke with Home Delivery Program Members, we offer a Lifetime Replacement Warranty.
That's right! Should anything happen to your purchase while you are a current member, simply contact us and we'll replace them absolutely FREE, with just a small shipping and handling charge. We are committed to having only satisfied customers.
NOTE: This Lifetime Replacement Warranty is subject to normal product use.
How Does the South Beach Smoke Membership Work?
South Beach Smoke Membership with Auto-Delivery entitles its members to a number of benefits as well as unparalleled convenience. Benefits include:
- Lifetime Replacement Warranty
- 20% off all cartridge refills purchased through the Home Delivery Program.
- Special offers and sales reserved exclusively for South Beach Smoke Members
- Assurance that each month you will have your monthly supply of cartridges delivered directly to your home.
