Customer Service
 

Contact Us

Mailing Address:
South Beach Smoke
1269 N Wood Dale Rd
Wood Dale, IL 60191

South Beach Java, L.P.
Reg. Nr. SL8694
Suite 1
78 Montgomery Street
Edinburgh, Scotland EH7 5JA

Call Toll Free: 1-877-40VAPOR (877-408-2767) Mon-Fri: 8am - 10pm EST

Customer Service
For customer service: [email protected]

General
General inquiries: [email protected]
Website issues: [email protected]

Business
Affiliate inquiries: [email protected]
Wholesale & Retail Inquiries [email protected]
Marketing: [email protected]
Public relations: [email protected]

 
 
 
 
 

30-Day Money-Back Guarantee

We are so convinced you will love our products that we offer a complete 100% 30-Day Money Back Guarantee on any product (excluding cartridges)! If for any reason you are not completely satisfied with your purchase, feel free to return your product for a full refund of the purchase price less shipping and handling. Simply call customer service at 1-877-408-2767 and get an RMA number. We will continue to strive to make South Beach Smoke your first choice for the best products, lightning fast shipping, and superior customer service.

NOTE: All refund requests MUST be accompanied by a valid RMA, be received within 30 days from the date of the original order, and include all items from the original purchase. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. Due to potential health risks, we cannot offer this guarantee on cartridges or eliquids.

 
 
 
 
 

Shipping

Once your order has been packed and ready to ship, you will be emailed a tracking number, which can be tracked online (domestic orders only). All orders ship by the next business day (excluding weekends and holidays). Once shipped your order will take approximately 5-7 days to be delivered unless you selected an expedited service option. Please note that South Beach Smoke Air products and Eliquids ship from a different location and may arrive separately from the rest of your order.

Note: Shipping times to AK and HI may take up to 2 weeks

International Shipments

South Beach Smoke is now shipping worldwide. International shipments can take from 7 to 30 business days to arrive; depending upon the country being shipped to. We are very experienced with shipping electronic cigarette products internationally. Unfortunately, no matter how experienced the shipper, delays do sometimes occur at the hands of national customs agencies.

Although we ship orders all over the world and seldom experience any delivery issues, please be advised that a handful of nations have placed restrictions on the importation of electronic cigarette products. At your request, we will ship anywhere; however we do not take responsibility for packages seized by customs. We abide by the laws of the countries where we physically operate, but it is your responsibility to know the laws in your home country.  Please note that tracking is not available for international shipments.

 
 
 
 
 

Order Status

Once you complete your South Beach Smoke order, you will receive an order confirmation via email. You will then receive an additional email when your order has been packed and shipped along with tracking information if applicable.

If you have created a South Beach Smoke account during the purchase of your items, you can check your order status anytime by simply clicking on the "Login" link in the navigation bar at the top of every page. From there, you will be able to view information about your order. Please allow at least 24 hours for tracking information to be displayed.

All of our domestic orders go out with traceable Delivery Confirmation service. If your order has not arrived within the appropriate time, please call customer service at 877-408-2767 so that we can investigate the matter and get you a replacement shipment if necessary.

 
 
 
 
 

Lifetime Replacement Warranty

(Home Delivery Program members only)

Lifetime Replacement Warranty is another reason why South Beach Smoke products are the best e-cigarette products on the market today. For our current South Beach Smoke with Home Delivery Program Members, we offer a Lifetime Replacement Warranty.

That's right! Should anything happen to your purchase while you are a current member, simply contact us and we'll replace them absolutely FREE, with just a small shipping and handling charge. We are committed to having only satisfied customers.

NOTE: This Lifetime Replacement Warranty is subject to normal product use and does not include the South Beach Smoke Air vaporizer or South Beach Smoke Air accessories.

 
 
 
 
 

How Does the South Beach Smoke Membership Work?

South Beach Smoke Membership with Auto-Delivery entitles its members to a number of benefits as well as unparalleled convenience. Benefits include:

  • - Lifetime Replacement Warranty
  • - 20% off all cartridge refills and 10% off all eliquids purchased through the Home Delivery Program.
  • - Special offers and sales reserved exclusively for South Beach Smoke Members
  • - Assurance that each month you will have your monthly supply of cartridges delivered directly to your home.
 
 

YOU MUST BE OVER THE AGE OF 18 YEARS TO BUY AND OR USE ANY SOUTH BEACH SMOKE PRODUCT.

Nicotine is a highly addictive substance derived from the tobacco plant. Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. If you are allergic to nicotine or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart-condition, diabetes, high blood pressure or asthma, consult your physician before using South Beach Smoke nicotine products. Just like traditional tobacco cigarettes, South Beach Smoke Electronic Cigarettes are not approved by the American FDA.

CALIFORNIA PROPOSITION 65 Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.