Frequently Asked Questions
 

General Questions

Who is South Beach Smoke for?
How does the South Beach Smoke Electronic Cigarette work?
Does the South Beach Smoke Electronic Cigarette produce smoke or tar?
Why is South Beach Smoke better than the rest?
Can I smoke anywhere with the South Beach Smoke Electronic Cigarette?
Is the South Beach Smoke Electronic Cigarette a better way to smoke?
What exactly are the effects of nicotine?

Home Delivery Program Questions

What is the South Beach Smoke Membership with Home Delivery?
How does the Home Delivery Program work?
Do I need to sign up for the Home Delivery Program in order to purchase a Starter Kit?
How do I enroll in the Home Delivery Program?
Do I need to have cartridges/eliquid delivered monthly? Or can I set my own frequency?

Ordering Questions

Who can order from SouthBeachSmoke.com?
Is my personal information and credit card information safe to transmit on SouthBeachSmoke.com?
Can I buy South Beach Smoke products in stores?
Why Can’t I Enter My South Beach Smoke Coupon Code?

Product Questions

What is the South Beach Smoke Air®?
What is the difference between a Vaporizer and Electronic Cigarette?
What is E-Liquid?
What is the difference between the pre-filled cartridges and bottled liquids?
Why does the South Beach Smoke Electronic Cigarette have a light at the end of it?
How long does each cartridge last and how does it compare to a traditional cigarette?
What is the battery life of the South Beach Smoke Electronic Cigarette?
How will I know when my battery needs charging?
How long does it take to recharge the battery?
Can I select the flavor or strength of the cartridges that come with the starter kit?
How much nicotine is in each cartridge?

 
 
 
 

Who is South Beach Smoke for?
South Beach Smoke is for smokers 18 years of age or older & 19 or older if you live in Alabama, Alaska, New Jersey, Utah & New York. Please check the legal smoking age in your state as it may apply to electronic cigarettes. South Beach Smoke is an alternative to traditional cigarettes. While many people have successfully used it to quit smoking, electronic cigarettes have not yet been approved by the FDA as a quit smoking device. As a result, federal law prohibits us from marketing it as a quit smoking device & it should not be used as a quit smoking device. Please consult your doctor before use.

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How does the South Beach Smoke Electronic Cigarette work?
In laymen terms, an electronic cigarette is comprised of a microcomputer, a battery, an atomizer, & a cartridge/filter. When you inhale, the microcomputer activates the battery, which is used to power the atomizer, which in turn vaporizes the nicotine solution found in cartridge/filter.

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Does the South Beach Smoke Electronic Cigarette produce smoke or tar?
No, South Beach Smoke produces an odorless water vapor which looks like smoke but disappears in several seconds.

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Why is South Beach Smoke better than the rest?
The South Beach Smoke e-cigarette is a revolutionary, innovative electric cigarette smoking device which offers the smoking community a better smoking alternative to the traditional tobacco cigarettes. Using advanced technology, the South Beach Smoke e-cig's revolutionary smoking alternative allows for a smoking experience without the flame, ash, tobacco, tar, carbon monoxide, or horrible and offensive smell found in traditional cigarettes. As the South Beach Smoke electronic cigarette is free of tobacco, this electric cigarette machine does not contain the thousands of harmful carcinogens typically found in tobacco products. With no offensive second-hand smoke, the South Beach Smoke electric cigarettes offer a safer, better environment to both you and the non-smoking community. Simply put, there is no longer a need for anyone to breathe the unwanted, dangerous second-hand smoke produced by traditional tobacco cigarettes.

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Can I smoke anywhere with the South Beach Smoke Electronic Cigarette?
As this product is free of both first and second hand smoke, and is by no means a traditional tobacco cigarette, you should be free to smoke South Beach Smoke electric cigarettes in most areas that don't typically permit smoking.

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Is the South Beach Smoke Electronic Cigarette a better way to smoke?
South Beach Smoke's e-cigarette's revolutionary smoking alternative allows for a smoking experience without the flame, ash, tobacco, tar, carbon monoxide, or horrible and offensive smell found in traditional cigarettes. As the South Beach Smoke electronic cigarette is free of tobacco, this electric cigarette machine does not contain the thousands of harmful carcinogens typically found in tobacco products. With no offensive second-hand smoke, the South Beach Smoke electric cigarettes offer a safer, better environment to both you and the non-smoking community. Simply put, there is no longer a need for anyone to breathe the unwanted, dangerous second-hand smoke produced by traditional tobacco cigarettes.

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What exactly are the effects of nicotine?
The effects of nicotine are stimulation, a feeling of relaxation, calmness, and alertness. These effects can last from minutes to hours, and nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC.

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What is the South Beach Smoke Membership with Home Delivery?
South Beach Smoke Membership with Home Delivery entitles its members to a number of benefits as well as unparalleled convenience. Benefits include:

- Lifetime Replacement Warranty (excluding South Beach Smoke Air® parts and accessories)
- 20% off all cartridge refills and 10% off eliquids purchased through the Home Delivery Program.
- Special offers and sales reserved exclusively for South Beach Smoke Members
- Assurance that each month you will have your monthly supply of cartridges or eliquids delivered directly to your home

*Active participation in the Home Delivery Program is required to receive membership benefits.

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How does the Home Delivery Program work?
The Home Delivery Program is an OPTIONAL program that allows our customers to save money on Electronic Cigarette Starter Kits and e Cigarette Cartridges while adding the convenience of automatic monthly delivery of their cartridges/eliquids (ensuring that they always receive their desired supply). Participation in the program is optional and can be cancelled at any time. You can also modify the frequency or contents of your shipments at any time.

Additionally, active Home Delivery Program members receive a Lifetime Replacement Warranty on all items purchased from South Beach Smoke (excluding South Beach Smoke Air® parts). That's right... we will replace any non-working part.

While enrollment in the Home Delivery Program is 100% optional and not required to purchase any of our items, most customers do decide to enroll and take advantage of the valuable benefits of this program.

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Do I need to sign up for the Home Delivery Program in order to purchase a Starter Kit?
No. Enrollment in the Home Delivery Program is entirely optional. However, if you enroll, you get a significant discount on your starter kit, a 20% discount on your electronic cigarette cartridges, 10% off eliquids, a Lifetime Warranty on your e-cigarette (excluding the South Beach Smoke Air®) and special offers throughout the year. Because there is no commitment and you can cancel at any time, you have nothing to lose by enrolling. 97% of our customers enroll in the Home Delivery Program.

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How do I enroll in the Home Delivery Program?
Enrolling is easy. Simply complete your purchase online and you will be prompted to enroll after you checkout. It's that easy. Or you could always call us - we'd love to hear your voice!

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Do I need to have cartridges/eliquid delivered monthly? Or can I set my own frequency?
You can have them delivered whenever and as frequently as you like - it's totally up to you. If you wish to make a change after your initial order date, you can call us, email us or reach us via the chat feature and we can set it up however you like... every 2 months, 6 months or anytime in between. You can even pause it if you go on vacation.

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Who can order from SouthBeachSmoke.com?
Anyone 18 years of age or older and that is of legal smoking age in their respective state. If you live in Alabama, Alaska, New Jersey, Utah & New York, the legal smoking age is currently 19 (as of 6/17/2010)

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Is my personal information and credit card information safe to transmit on SouthBeachSmoke.com?
All information, including your credit card data, is processed through PCI secured servers with 128 bit encryption technology. That means that your information is 128 times more secure than if it were processed in a restaurant or book store where no encryption usually occurs

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Can I buy South Beach Smoke products in stores?
In order to deliver South Beach Smoke products at the low prices offered, they are only available via the internet through our secure site at this point. Retail distribution plans are currently underway and will be available in the near future.

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Why Can’t I Enter My South Beach Smoke Coupon Code?
South Beach Smoke Coupon Codes are not accepted during checkout. Alternatively, our online store offers a variety of E-Gift Cards to send to friends and family, delivered to their email immediately after purchase! South Beach Smoke Discounts and Promos are exclusive to our newsletter subscribers and are activated in your inbox for immediate use! To receive special offers and discounts for South Beach Smoke E-Cigarettes and Cartridges, click here!

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What is the South Beach Smoke Air®?
The South Beach Smoke Air® is an advanced, modern way to smoke electronically. It is a personal vaporizer, which is a marvel of technology, enabling users to have the most powerful vaping experience. It is simply the finest machine available for e-smoking.

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What is the difference between a Vaporizer and Electronic Cigarette?
A vaporizer essentially is a type of electronic cigarette, however it is an upgraded version that typically looks nothing like a traditional cigarette. Using the same technology, with a much higher level of performance and more powerful technology, vaporizers have become the premier way to vape, especially for those who want more control.

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What is E-Liquid?
You know how vaping produces hits of vaporized nicotine? E-Liquid is the liquid base that contains the nicotine and flavor. It is responsible for much of the experience, and the part of the equation that gets vaporized.

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What is the difference between the pre-filled cartridges and bottled liquids?
Control is the majority of the difference here. Pre-filled cartridges come ready for use, already filled with liquid. Bottled liquids put that control in your hands, and provide an even greater level of performance. Vaporizers usually work with liquids, and give you more control of the overall experience.

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Why does the South Beach Smoke Electronic Cigarette have a light at the end of it?
The light at the end of the cigarette serves two purposes. The first is to make the e-cigarette appear like a traditional cigarette so as not to call attention to yourself. The second purpose is to alert you when the battery in your e-cigarette is running low, as it will begin to flash when your battery begins to reach its end.

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How long does each cartridge last and how does it compare to a traditional cigarette?
The Deluxe e-cigarette cartridge is equivalent to approximately 1.5 - 2 packs of cigarettes. Ultimately how long an electric cigarette cartridge lasts depends on the smoking habits of the user.

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What is the battery life of the South Beach Smoke Electronic Cigarette?
Once a battery is fully charged, it will last an entire day, depending upon usage. The shorter battery is better for evening use as it lasts a much shorter time on a single charge. While you are using one battery, your other battery can be charging to ensure your continuous smoking experience.

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How will I know when my battery needs charging?
The flavor will eventually change slightly, and much less vapor will be produced – both of these signs indicate that the cartridge may need to be changed.

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How long does it take to recharge the battery?
On average a fully discharged battery will take 1 hour to fully recharge.

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Can I select the flavor and strength of cartridges that come with the starter kit?
The Deluxe Starter Kits allow you to select a flavor and strength of your choice for the cartridges that come included with your kit. Make sure you also check out our assorted packs if yo are unsure which flavor is right for you.

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How much nicotine is in each cartridge?
We offer our users flexibility, so you can adjust based on your nicotine preference. Please reference the chart below for a full explanation:

Level Deluxe Equivalent To
Full Flavored 16 mg Full Flavored Cigarettes
Light 12 mg Light Strength Cigarettes
Ultra Light 6 mg Ultra Light Cigarettes
Non-Nicotine 0 mg No Nicotine

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YOU MUST BE OVER THE AGE OF 18 YEARS TO BUY AND OR USE ANY SOUTH BEACH SMOKE PRODUCT.

Nicotine is a highly addictive substance derived from the tobacco plant. Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. If you are allergic to nicotine or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart-condition, diabetes, high blood pressure or asthma, consult your physician before using South Beach Smoke nicotine products. Just like traditional tobacco cigarettes, South Beach Smoke Electronic Cigarettes are not approved by the American FDA.

CALIFORNIA PROPOSITION 65 Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.