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Frequently Asked Questions
 

General Questions

Who is South Beach Smoke for?
How does the South Beach Smoke Electronic Cigarette work?
Does the South Beach Smoke Electronic Cigarette produce smoke or tar?
Why is South Beach Smoke better than the rest?
Can I smoke anywhere with the South Beach Smoke Electronic Cigarette?
Is the South Beach Smoke Electronic Cigarette a better way to smoke?
What exactly are the effects of nicotine?

Home Delivery Program Questions

What is the South Beach Smoke Membership with Home Delivery?
How does the Home Delivery Program work?
Do I need to sign up for the Home Delivery Program in order to purchase a Starter Kit?
How do I enroll in the Home Delivery Program?
Do I need to have cartridges/eliquid delivered monthly? Or can I set my own frequency?

Ordering Questions

Who can order from SouthBeachSmoke.com?
Is my personal information and credit card information safe to transmit on SouthBeachSmoke.com?
Can I buy South Beach Smoke products in stores?
Why Can’t I Enter My South Beach Smoke Coupon Code?

Product Questions

What is the South Beach Smoke Air®?
What is the difference between a Vaporizer and Electronic Cigarette?
How do I care for my e-cigarettes & vaporizers?
What’s the average life span of my product?
Are all vaporizer parts interchangeable with different models?
How long does it take to recharge my vaporizer battery?
What is mah?
Trouble shooting
What is E-Liquid?
What is the difference between the pre-filled cartridges and bottled liquids?
Why does the South Beach Smoke Electronic Cigarette have a light at the end of it?
How long does each cartridge last and how does it compare to a traditional cigarette?
What is the battery life of the South Beach Smoke Electronic Cigarette?
How will I know when my battery needs charging?
How long does it take to recharge the battery?
Can I select the flavor or strength of the cartridges that come with the starter kit?
Can I select the flavor and strength of my e-liquid?
What is in e-liquid? What is pg and vg?
How do I refill my tank?
How long does one e-liquid bottle last?
How much nicotine is in each cartridge?
What is the difference between atomizer resistances?
How do I replace my atomizer head?
My atomizer is leaking in the battery (or mod), is this normal?
What is resistance/ohm?

 
 
 
 

Who is South Beach Smoke for?
South Beach Smoke is for smokers 18 years of age or older & 19 or older if you live in Alabama, Alaska, New Jersey, Utah & New York. Please check the legal smoking age in your state as it may apply to electronic cigarettes. South Beach Smoke is an alternative to traditional cigarettes. While many people have successfully used it to quit smoking, electronic cigarettes have not yet been approved by the FDA as a quit smoking device. As a result, federal law prohibits us from marketing it as a quit smoking device & it should not be used as a quit smoking device. Please consult your doctor before use.

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How does the South Beach Smoke Electronic Cigarette work?
In laymen terms, an electronic cigarette is comprised of a microcomputer, a battery, an atomizer, & a cartridge/filter. When you inhale, the microcomputer activates the battery, which is used to power the atomizer, which in turn vaporizes the nicotine solution found in cartridge/filter.

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Does the South Beach Smoke Electronic Cigarette produce smoke or tar?
No, South Beach Smoke produces an odorless water vapor which looks like smoke but disappears in several seconds.

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Why is South Beach Smoke better than the rest?
The South Beach Smoke e-cigarette is a revolutionary, innovative electric cigarette smoking device which offers the smoking community a better smoking alternative to the traditional tobacco cigarettes. Using advanced technology, the South Beach Smoke e-cig's revolutionary smoking alternative allows for a smoking experience without the flame, ash, tobacco, tar, carbon monoxide, or horrible and offensive smell found in traditional cigarettes. As the South Beach Smoke electronic cigarette is free of tobacco, this electric cigarette machine does not contain the thousands of harmful carcinogens typically found in tobacco products. With no offensive second-hand smoke, the South Beach Smoke electric cigarettes offer a safer, better environment to both you and the non-smoking community. Simply put, there is no longer a need for anyone to breathe the unwanted, dangerous second-hand smoke produced by traditional tobacco cigarettes.

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Can I smoke anywhere with the South Beach Smoke Electronic Cigarette?
As this product is free of both first and second hand smoke, and is by no means a traditional tobacco cigarette, you should be free to smoke South Beach Smoke electric cigarettes in most areas that don't typically permit smoking.

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Is the South Beach Smoke Electronic Cigarette a better way to smoke?
South Beach Smoke's e-cigarette's revolutionary smoking alternative allows for a smoking experience without the flame, ash, tobacco, tar, carbon monoxide, or horrible and offensive smell found in traditional cigarettes. As the South Beach Smoke electronic cigarette is free of tobacco, this electric cigarette machine does not contain the thousands of harmful carcinogens typically found in tobacco products. With no offensive second-hand smoke, the South Beach Smoke electric cigarettes offer a safer, better environment to both you and the non-smoking community. Simply put, there is no longer a need for anyone to breathe the unwanted, dangerous second-hand smoke produced by traditional tobacco cigarettes.

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What exactly are the effects of nicotine?
The effects of nicotine are stimulation, a feeling of relaxation, calmness, and alertness. These effects can last from minutes to hours, and nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC.

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What is the South Beach Smoke Membership with Home Delivery?
South Beach Smoke Membership with Home Delivery entitles its members to a number of benefits as well as unparalleled convenience. Benefits include:

- Lifetime Replacement Warranty (excluding South Beach Smoke Air® parts and accessories)
- 20% off all cartridge refills and 10% off eliquids purchased through the Home Delivery Program.
- Special offers and sales reserved exclusively for South Beach Smoke Members
- Assurance that each month you will have your monthly supply of cartridges or eliquids delivered directly to your home

*Active participation in the Home Delivery Program is required to receive membership benefits.

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How does the Home Delivery Program work?
The Home Delivery Program is an OPTIONAL program that allows our customers to save money on Electronic Cigarette Starter Kits and e Cigarette Cartridges while adding the convenience of automatic monthly delivery of their cartridges/eliquids (ensuring that they always receive their desired supply). Participation in the program is optional and can be cancelled at any time. You can also modify the frequency or contents of your shipments at any time.

Additionally, active Home Delivery Program members receive a Lifetime Replacement Warranty on all items purchased from South Beach Smoke (excluding South Beach Smoke Air® parts). That's right... we will replace any non-working part.

While enrollment in the Home Delivery Program is 100% optional and not required to purchase any of our items, most customers do decide to enroll and take advantage of the valuable benefits of this program.

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Do I need to sign up for the Home Delivery Program in order to purchase a Starter Kit?
No. Enrollment in the Home Delivery Program is entirely optional. However, if you enroll, you get a significant discount on your starter kit, a 20% discount on your electronic cigarette cartridges, 10% off eliquids, a Lifetime Warranty on your e-cigarette (excluding the South Beach Smoke Air®) and special offers throughout the year. Because there is no commitment and you can cancel at any time, you have nothing to lose by enrolling. 97% of our customers enroll in the Home Delivery Program.

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How do I enroll in the Home Delivery Program?
Enrolling is easy. Simply complete your purchase online and you will be prompted to enroll after you checkout. It's that easy. Or you could always call us - we'd love to hear your voice!

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Do I need to have cartridges/eliquid delivered monthly? Or can I set my own frequency?
You can have them delivered whenever and as frequently as you like - it's totally up to you. If you wish to make a change after your initial order date, you can call us, email us or reach us via the chat feature and we can set it up however you like... every 2 months, 6 months or anytime in between. You can even pause it if you go on vacation.

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Who can order from SouthBeachSmoke.com?
Anyone 18 years of age or older and that is of legal smoking age in their respective state. If you live in Alabama, Alaska, New Jersey, Utah & New York, the legal smoking age is currently 19 (as of 6/17/2010)

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Is my personal information and credit card information safe to transmit on SouthBeachSmoke.com?
All information, including your credit card data, is processed through PCI secured servers with 128 bit encryption technology. That means that your information is 128 times more secure than if it were processed in a restaurant or book store where no encryption usually occurs

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Can I buy South Beach Smoke products in stores?
In order to deliver South Beach Smoke products at the low prices offered, they are only available via the internet through our secure site at this point. Retail distribution plans are currently underway and will be available in the near future.

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Why Can’t I Enter My South Beach Smoke Coupon Code?
South Beach Smoke Coupon Codes are not accepted during checkout. Alternatively, our online store offers a variety of E-Gift Cards to send to friends and family, delivered to their email immediately after purchase! South Beach Smoke Discounts and Promos are exclusive to our newsletter subscribers and are activated in your inbox for immediate use! To receive special offers and discounts for South Beach Smoke E-Cigarettes and Cartridges, click here!

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What is the South Beach Smoke Air®?
The South Beach Smoke Air® is an advanced, modern way to smoke electronically. It is a personal vaporizer, which is a marvel of technology, enabling users to have the most powerful vaping experience. It is simply the finest machine available for e-smoking.

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What is the difference between a Vaporizer and Electronic Cigarette?
A vaporizer essentially is a type of electronic cigarette, however it is an upgraded version that typically looks nothing like a traditional cigarette. Using the same technology, with a much higher level of performance and more powerful technology, vaporizers have become the premier way to vape, especially for those who want more control.

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How do I care for my e-cigarettes & vaporizers?
Atomizers
- Drain every 2-3 days to maximize vapor production and lifespan: Remove the cartridge from the atomizer. Roll up a piece of tissue and insert it half way into the atomizer in place of the cartridge. Then blow into the hole located in the end of the atomizer that connects to the battery. Use canned air if available. This should force all the excess liquid from the atomizer into the tissue.
- After draining the atomizer, add 1-2 drops of eLiquid directly into the atomizer when you are ready to use it again.
- Most atomizer heads can be rinsed in hot water and reused.
Batteries
- Charge batteries for 4-5 hours initially.
- All atomizers leak into the battery contact (the threaded part that connects to an atomizer). Periodically clean the battery contacts using a Q-Tip and always before charging the battery.
- Detach atomizer from battery when not in use. An atomizer can leak liquid. Liquid in the battery can cause it to malfunction.
e-liquid
- e-liquid should be stored in a cool, dark area away from direct sunlight.
- e-liquid cartridges, atomizers, and e-cig's in general may contain nicotine and should be kept out of reach from children and pets.

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What’s the average life span of my product?
Batteries, atomizers, and tanks should be treated as consumables because they will degrade from normal use. Replacing parts is a normal recurring expense associated with electronic cigarette use. Average Lifespan (varies depending on usage)
- E-cig batteries : 3-6 Months
- Vaporizer batteries: 3-6 Months
Atomizers heads: 3-4 Weeks
Tanks: 1-3 Weeks

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Are all vaporizer parts interchangeable with different models?
Most of our vaporizers parts are interchangeable. Check “compatibility” under product details for more information.

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How long does it take to recharge my vaporizer battery?
Please allow 2.5 hours for your batteries to reach 100% capacity. How can I maintain my battery so that it lasts as long as possible? In daily use, it is really important to keep your batteries safe from falls and dropping them, especially on hard surfaces. When transporting them, carrying cases are ideal so that they run no risk of accidents or hitting other objects that could cause damage.
Batteries should be charged before they are completely drained of power (you know, getting to 0%). When your battery is getting low, charge it up to 100%. Just this action alone can enable your battery to last as long as possible in the long run. This is one of the most important reasons having more than one battery is essential. Batteries are shipped with a 30% charge. It is recommended that you charge your batteries before use.

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What is mah?
milli-ampere-hours: It's a measurement of the amount of energy the battery can store. The higher this number is, the more energy it can store. More energy means longer use-time in between charges. This has nothing to do with output voltage. Higher mAh also means it will take longer to charge and it usually also means that the battery will be larger.

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Trouble shooting
Batteries
Be sure your batteries are fully charged. When you insert your battery into a charger, the battery light should blink several times and the charger light should change from either green to red or blue to red (varies depending on model). When the charge is complete, the light to return to its original color (usually green). This LED light may pulse in red, green or blue even when charge is complete. This is normal. If the battery LED does NOT light up AND no vapor is produced when you attempt to use it, this usually means that it needs to be charged or the battery is faulty. Charge the battery and try again.
If the battery LED does light up and no vapor is produced when you attempt to use it: Try using and testing this battery using a different atomizer. If this battery works with all other atomizers, then this battery is not faulty.
Tanks
If you suspect that an tank is faulty, test it using other batteries. If this tank will not work with any batteries then it is probably faulty. If it will work with one battery but not the other, then the problems lies in the batteries.
Be sure cartridges are properly filled with liquid.
Poor vapor production: Add 1-2 drops of liquid directly into the atomizer. If this does not help, try draining the atomizer (see above article for instructions). Take long and slow inhalations to produce more vapor. This gives the atomizer more to to heat the eLiquid.
Poor vapor production from new atomizer: Some atomizers need to be "broken in". To do so, simply use the atomizer for 1-2 hours. You should notice improved vapor production with use. Draining and refilling the atomizer may shorten "break in" time.
Atomizers will begin to produce less vapor and perform poorly when they near the end of their lifespan.
Poor Vapor Production
Try preheating your atomizers. Hold down the button on your (manual switch) battery for 2 seconds before inhaling. Take longer and slower inhalations.
Batteries
1) Does the button LED light up when you push it? IF YES: Then try testing the battery with multiple atomizers. If you've tried several working atomizers and it does not produce any vapor, the battery might be defective or you're experiencing a contact issue. IF NO: The battery might be locked. Most Ego Batteries have a button lock/unlock feature. To unlock the battery, push the button 6-7 times within 1.5 seconds. The button will flash indicating a switch in modes.
2) Does the button LED flash or light up when it is attached to a charger? IF YES: Fully charge the battery. The charger light will turn red during the charge and back to green when the charge is complete. Once the battery is fully charged, if it still does not power any atomizers, then it might be a contact issue (usually due to over-fastening). IF NO: It could be a contact issue, defective charger or defective battery. For contact issue, see video below. If the charger works on other batteries, then it's probably not the charger.
Which e-liquid should I buy? I am searching for a flavor that resembles the brand that I smoke.
Most e-liquid tobacco flavors are slightly sweetened and do not taste like cigarettes. As you begin to use an e-cig, you will see what I mean. We recommend purchasing 2-3 bottles of various flavors to find the flavor most suitable for you.
Why am I experiencing a harsh burnt taste from my device?
Atomizers have a built in wire-coil, similar to one found in a light bulb. This wire-coil heats up to vaporize e-liquid. The unpleasant burnt taste is always a sign that there is a lack of e-liquid in the wire-coil. This can be true even if your cartridge or tank is full of e-liquid. Solution: If you are able to locate the wire coil (usually right under the mouthpiece), add 1-2 drops of e-liquid directly onto the wire-coil and let it soak for 15-30 seconds. This should resolve the issue. If the burnt taste comes back, repeat the steps mentioned above. For most atomizers, it is necessary to repeat this several times until the atomizer is properly "broken-in".
When you first fill the tank, let it sit for 5-10 minutes before using it. Wait until the rope wick turns from white to a clear, translucent color. The rope wick needs time to soak and draw liquid onto the wire-coil. This is known as "priming" and will help avoid any burnt tasting vapor.
The viscosity of your liquid can also cause an issue. Full VG liquid is usually to thick and will not absorb well in rope wicks unless it is diluted with a small amount of water. Our VG blend e-liquid is diluted with about 8% distilled water to prevent this issue.
If the liquid you are using is to thick, try diluting it with distilled water. Add 1-2 drops of distilled water into your Clearomizer along with e-liquid, shake well, take a test puff and repeat if necessary. Do not add more than 1-2 drops of water at a time. Over-diluting can cause your tank to leak.

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What is E-Liquid?
You know how vaping produces hits of vaporized nicotine? E-Liquid is the liquid base that contains the nicotine and flavor. It is responsible for much of the experience, and the part of the equation that gets vaporized.

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What is the difference between the pre-filled cartridges and bottled liquids?
Control is the majority of the difference here. Pre-filled cartridges come ready for use, already filled with liquid. Bottled liquids put that control in your hands, and provide an even greater level of performance. Vaporizers usually work with liquids, and give you more control of the overall experience.

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Why does the South Beach Smoke Electronic Cigarette have a light at the end of it?
The light at the end of the cigarette serves two purposes. The first is to make the e-cigarette appear like a traditional cigarette so as not to call attention to yourself. The second purpose is to alert you when the battery in your e-cigarette is running low, as it will begin to flash when your battery begins to reach its end.

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How long does each cartridge last and how does it compare to a traditional cigarette?
The Deluxe e-cigarette cartridge is equivalent to approximately 1.5 - 2 packs of cigarettes. Ultimately how long an electric cigarette cartridge lasts depends on the smoking habits of the user.

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What is the battery life of the South Beach Smoke Electronic Cigarette?
Once a battery is fully charged, it will last an entire day, depending upon usage. The shorter battery is better for evening use as it lasts a much shorter time on a single charge. While you are using one battery, your other battery can be charging to ensure your continuous smoking experience.

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How will I know when my battery needs charging?
The flavor will eventually change slightly, and much less vapor will be produced – both of these signs indicate that the cartridge may need to be changed.

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How long does it take to recharge the battery?
On average a fully discharged battery will take 1 hour to fully recharge.

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Can I select the flavor and strength of cartridges that come with the starter kit?
The Deluxe Starter Kits allow you to select a flavor and strength of your choice for the cartridges that come included with your kit. Make sure you also check out our assorted packs if yo are unsure which flavor is right for you.

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Can I select the flavor and strength of my e-liquid?
Yes, absolutely. One of our standout features is that we offer an incredibly large selection of flavors, and give you the ability to mix them as you please to come up with your own varieties.

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What is in e-liquid? What is pg and vg?
The ingredient in eLiquid that causes it to vaporize in heat is PG, VG or a combination of both.
PG= Proplylene Glycol
VG= Vegetable Glycol/Glycerin
Most eLiquids contain PG, VG, water, flavorings and nicotine. We carry a 70/30 PG/VG blend.
70/30 PG/VG Blend: Balanced combination of "throat hit" and vapor production
Nicotine-Free/ Zero Nic: Much less "throat hit" than eLiquid containing nicotine and usually

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How do I refill my tank?
Instructions on refilling your tank is located under the “How to Use” section under each tank product

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How long does one e-liquid bottle last?
This really depends on how frequently you use it. On average a 30ml bottle will last 7-10 days.

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How much nicotine is in each cartridge?
We offer our users flexibility, so you can adjust based on your nicotine preference. Please reference the chart below for a full explanation:

Level Deluxe Equivalent To
Full Flavored 16 mg Full Flavored Cigarettes
Light 12 mg Light Strength Cigarettes
Ultra Light 6 mg Ultra Light Cigarettes
Non-Nicotine 0 mg No Nicotine

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What is the difference between atomizer resistances?
1.8, 2.2 and 2.4 are measures of the atomizers resistance. In layman's terms it's a measure of strength, 1.8 being strongest, 2.2 medium and 2.4 low power. Increased power would mean more vapor, flavor and throat hit.

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How do I replace my atomizer head?
Instructions on replacing your atomizer head is located under the “How to Use” section under each atomizer product

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My atomizer is leaking in the battery (or mod), is this normal?
Well, that depends. If you removed the atomizer from your battery (or MOD) and found a small amount of liquid in the battery contact, that is perfectly normal. Please do not be alarmed. All atomizers will leak from the air channel into the battery. However, the entire atomizer, tank or cartridge should not be emptying out into the battery. We suggest cleaning the battery contacts periodically and always before charging the battery.

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What is resistance/ohm?
Resistance is a term that describes the forces that oppose the flow of electron current in a conductor. Resistance is measured in units called ohms. The scientific definition of one ohm is the amount of electrical resistance that exists in an electrical circuit when one amp of current is flowing with one volt being applied to the circuit.
Great but what does this have to do with an Ecig? With some of our tank, we offer a resistance/ohm option. Basic explanation: The lower the ohm, the quicker the atomizer heats up. This translates to more vapor and possibly shorter lifespan and increased chance of experiencing an unpleasant burnt taste.
Generally speaking, low resistance atomizers (1.5-1.8ohm) are intended to give the user an experience similar to a higher voltage setup (4.3V-6V) using standard voltage output batteries (3.2V-4.2V). Resistance is not as important when using a variable voltage device because the user is able to increase or decrease output voltage accordingly. However, this is not always the case. With dual coil tank, we recommend 1.5 ohm - 2 ohm for 3.2V-5V devices and 6V for anything above 2 ohm.

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YOU MUST BE OVER THE AGE OF 18 YEARS TO BUY AND OR USE ANY SOUTH BEACH SMOKE PRODUCT.

Nicotine is a highly addictive substance derived from the tobacco plant. Our products do not treat, diagnose, or cure any disease, physical ailment, or condition. If you are allergic to nicotine or any combination of inhalants, if you are pregnant or breast-feeding, or if you have a heart-condition, diabetes, high blood pressure or asthma, consult your physician before using South Beach Smoke nicotine products. Just like traditional tobacco cigarettes, South Beach Smoke Electronic Cigarettes are not approved by the American FDA.

CALIFORNIA PROPOSITION 65 Warning: This product contains nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.