Check your delivery status by visiting MY ACCOUNT on SouthBeachSmoke.com or your emailed order confirmation. You may also visit https://tracking.southbeachsmoke.com and enter the tracking ID provided in your order confirmation email. 

Shipping speeds have improved significantly, but please keep in mind that due to federal regulations, your delivery will arrive by a local carrier in your area, which could experience delays beyond our control.

Remember, standard delivery takes approximately 4 to 8 business days, depending on your distance from our warehouse and proximity to major carrier hubs.

Shipping restrictions stem from a few factors:

1. PACT Act: Federal regulations (the PACT Act) prevent the USPS from delivering vapor products. This required us to build a network of private, last-mile carriers. While our network covers a large number of zip codes in the contiguous 48 states, some areas remain outside our current reach. We are continuously working to expand this coverage.

2. State/Local Laws: Some states or localities have laws prohibiting the online sale and shipment of vapor products entirely, or specific types like flavored items.

The PACT Act specifically prohibits the United States Postal Service (USPS) from handling shipments of vapor products. To continue serving customers online, we established partnerships with a network of approved private carriers specializing in last-mile delivery for age-restricted goods.

Federal law (the PACT Act) mandates that an adult signature (21+) is required upon delivery for all vapor product shipments. This legal requirement means packages cannot be left unattended in mailboxes, porches, or other unsecured locations.

Currently, we only ship within the contiguous 48 states of the United States. We do not offer international shipping.

No, leaving a note is not sufficient. Federal and state laws require an adult (21 years or older) to be physically present at the time of delivery to provide a signature and potentially show identification. This measure prevents underage access to vapor products.

Our partner carriers typically make 2 to 3 delivery attempts. It's crucial to monitor your tracking information closely. Ensure your phone number in your South Beach Smoke account is accurate, as carriers may call or text when they are nearing your address.

If the carrier is unable to obtain an adult signature after 2-3 attempts, the package will unfortunately be returned to our warehouse. Please track your package and ensure someone 21+ is available to sign on the expected delivery day.

This usually occurs because specific products, most commonly flavored vape items, are restricted or banned by laws in your state or locality. To proceed with your order, you will need to remove the restricted items from your cart.

Due to carrier restrictions stemming from the PACT Act (major carriers like USPS, FedEx Express, UPS Air do not handle vapor products), we are currently limited to standard ground shipping through our specialized network. This typically takes 3-8 business days. We do not have expedited shipping options available at this time.

As the charge of the battery diminishes, you will notice less vapor production. Also, the LED will begin to flash, indicating that it should be charged.

Please allow 2.5 hours for your batteries to reach 100% capacity.

The LED at the end of the E-Cigarette serves two purposes. The first is to allow the E-Cigarette to appear like traditional nicotine delivery systems. The second purpose is to alert you when the battery in your E-Cigarette is running low or being charged.

Be sure your batteries are fully charged. When you screw your battery onto a charger, the LED should illuminate. When the charge is complete, the LED will turn off. If the battery LED does NOT light up AND no vapor is produced when you attempt to use it, this usually means that it needs to be charged or the battery is faulty. Charge the battery and try again. If the battery LED does light up and no vapor is produced when you attempt to use it: Try using and testing this battery with a different cartridge. If this battery works with all other cartridges, then this battery is not faulty.

Cartridges: Poor vapor production: Be sure your battery is fully charged. If your battery is fully charged and there is still poor vapor production, it’s likely time to change your cartridge to a fresh one. Cartridges will begin to produce less vapor and have a change in taste when they near the end of their lifespan. 

Batteries: Does the LED illuminate when air is drawn from the E-Cigarette but produces no vapor?

• IF YES: Then try testing the battery with multiple cartridges. If you've tried several working cartridges and it does not produce any vapor, the battery might be defective or you're experiencing a contact issue.
• IF NO: the LED does not illuminate: Check that the battery is charged. If you’ve charged the battery, but the LED still does not illuminate when air is drawn, your battery may be defective or has reached the end of its lifespan.
  

In daily use, it is important to keep your batteries safe from accidental dropping, especially on hard surfaces. When transporting them, carrying cases are ideal to reduce the risk of damage.

Batteries should be charged when they are completely drained of power. When your battery is getting low, charge it up to 100%. Just this action alone can enable your battery to last as long as possible in the long run. This is one of the most important reasons having more than one battery is ideal. Batteries are shipped with a partial charge and may be used directly out of the box – it’s not necessary that you charge your battery to 100% prior to use.

All South Beach Smoke cartridges can be used with South Beach Smoke batteries and accessories. 

South Beach Smoke cartridges should not be used with other batteries, nor should any other cartridges be used with batteries that are not South Beach Smoke batteries. 

Only accessories sold by South Beach Smoke or packaged with your device should be used together.

Cartridges have a built-in wire-coil, similar to one found in a light bulb. This wire-coil heats up to vaporize e-liquid. The unpleasant burnt taste is often a sign that there is a lack of e-liquid in the wire-coil. If your cartridge is new, take two long draws from the E-Cigarette to bring the nicotine into the coil. If you experience this taste after using your cartridge for some time, it’s likely time to change your cartridge and dispose of the used one properly.

If your order arrived with an incorrect item or is missing an item you purchased, please fill out the form below right away. Provide your order number and details about the discrepancy. One of our customer service representatives will investigate and assist you promptly.

PLEASE NOTE: To ensure the fastest service

• You must provide the order number in the form below. 
• You must provide the email used on the order itself.

15-Day Return Window: We accept returns for Hardware ONLY (devices, batteries, chargers) within 15 days of delivery.

Condition: Items must be unopened, unused, and in their original packaging to be eligible for a refund. The product must be in restockable condition. 

Restocking Fee: We do not charge a restocking fee for eligible returns. 

Initiating a Return: To start a return, please fill out the form below. A customer service representative will provide instructions.

Exclusions: E-liquids, CBD products, disposable vapes, opened tanks, and used coils are not eligible for return due to safety and hygiene reasons.

Coverage: We offer a 60-day warranty covering manufacturing defects on eligible hardware items (devices, batteries, chargers).

What's Covered: This warranty protects against faults arising from the manufacturing process itself.

What's NOT Covered: The warranty does not cover issues resulting from: 

• Abuse, misuse, or improper handling (dropping, water damage, etc.) 
• Normal wear and tear (cosmetic scratches, fading) 
• Environmental factors (damage from dust, humidity, extreme heat) 
• Use of incompatible chargers or accessories E-liquids, CBD products (in any form), disposable vapes, tanks, or coils.

Warranty Process:

Contact Us: If you believe your product has a manufacturing defect within 60 days of delivery, fill out the form below detailing the issue.

RMA Issuance: If the issue aligns with warranty coverage, a Customer Service Representative will provide you with a Return Merchandise Authorization (RMA) number and return instructions. 

Shipping: You must ship the item back within 20 days of receiving the RMA. Returns MUST be sent via USPS First Class Mail or USPS Flat Rate Priority Mail ONLY. You are initially responsible for the return shipping cost. 

Inspection: Upon receipt, we will inspect the item to verify the manufacturing defect. 

Resolution: 

• If a manufacturing defect is confirmed, we will ship you a replacement item. If the item is out of stock, we will issue a full refund for the original purchase price. We will also refund your documented USPS return shipping cost (as specified above) to your account.

• If the item is found not to have a manufacturing defect, or the issue is due to reasons not covered by the warranty, the item will be returned to you, and the return shipping cost will not be refunded.

Lifetime Replacement Warranty is another reason why South Beach Smoke products are the best e-cigarette products on the market today. For our current South Beach Smoke with Home Delivery Program Members, we offer a Lifetime Replacement Warranty. 

That's right! Should anything happen to your purchase while you are a current member, simply contact us and we'll replace them absolutely FREE, with just a small shipping and handling charge. We are committed to having only satisfied customers. 

NOTE: This Lifetime Replacement Warranty is subject to normal product use and does not include the South Beach Smoke Air vaporizer or South Beach Smoke Air accessories.

We are so convinced you will love our products that we offer a complete 100% 30-Day Money Back Guarantee on any product (excluding cartridges)! If for any reason you are not completely satisfied with your purchase, feel free to return your product for a full refund of the purchase price less shipping and handling.

Simply contact customer service to receive an RMA number. We will continue to strive to make South Beach Smoke your first choice for the best products, lightning fast shipping, and superior customer service. 

NOTE: All refund requests MUST be accompanied by a valid RMA, be received within 30 days from the date of the original order, and include all items from the original purchase. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. Due to potential health risks, we cannot offer this guarantee on cartridges or eliquids.

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Be sure to double check the specific offer in the promotion you’re looking to use a code for – often the promotions are for specific products or quantities; ensure that what is in your cart matches the promotional offer. 

South Beach Smoke Discounts and Promos are exclusive to our newsletter subscribers and are activated in your inbox for immediate use! To receive special offers and discounts for South Beach Smoke E-Cigarettes and Cartridges.

All information, including your credit card data, is processed through encrypted secured servers with advanced protection technology. That means that your information is more secure than if it were processed by giving someone your credit card in person.

We do not ever see, touch or store your credit card data. 

Enrolling is easy. Simply complete your purchase online and you will be prompted to enroll after you checkout. It's that easy. Or you could always call us - we'd love to hear your voice!

We appreciate your help in keeping our site running smoothly! If you encounter a bug or other website problem, please use the form below to let us know.

Describe the issue in as much detail as possible – what page you were on, what you were trying to do, and what happened. Including information about the web browser (e.g., Chrome, Safari, Firefox) and device (e.g., desktop, iPhone) you were using is also very helpful for our technical team.

For questions not covered above, or inquiries unrelated to a specific order or product issue, please feel free to reach out by filling out the form below. Our customer service team will review your message and forward it to the appropriate department if necessary.