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Looking for your order?
Check your delivery status by visiting MY ACCOUNT on SouthBeachSmoke.com or your emailed order confirmation.
Shipping speeds have improved significantly, but please keep in mind that due to new federal regulations, your delivery will arrive by a local carrier in your area, which could experience delays beyond our control.
ALL DELIVERIES require an adult (21+) signature.
Contact us by Phone or Email
Information submitted below will be sent immediately to our customer service team. Please select if you'd like to receive a call back or submit an e-mail. Call backs are available from 9AM - 5PM
30-Day Money Back Guarantee
We are so convinced you will love our products that we offer a complete 100% 30-Day Money Back Guarantee on any product (excluding cartridges)! If for any reason you are not completely satisfied with your purchase, feel free to return your product for a full refund of the purchase price less shipping and handling.
Simply contact customer service to receive an RMA number. We will continue to strive to make South Beach Smoke your first choice for the best products, lightning fast shipping, and superior customer service.
NOTE: All refund requests MUST be accompanied by a valid RMA, be received within 30 days from the date of the original order, and include all items from the original purchase. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. Due to potential health risks, we cannot offer this guarantee on cartridges or eliquids.
Once your order has been packed and ready to ship, you will be emailed a tracking number, which can be tracked online (domestic orders only). All orders ship by the next business day (excluding weekends and holidays).
Once shipped your order will take approximately 5-7 days to be delivered. Please note that South Beach Smoke Air products and Eliquids ship from a different location and may arrive separately from the rest of your order.
Note: Free shipping on all orders over $65! US orders only. Super fast processing with a rapid turnaround. An adult signature will be required for all orders with a fee of $5.99. Same-day shipping on orders placed by 11AM EST.
Once you complete your South Beach Smoke order, you will receive an order confirmation via email. You will then receive an additional email when your order has been packed and shipped along with tracking information if applicable.
If you have created a South Beach Smoke account during the purchase of your items, you can check your order status anytime by simply clicking on the "Account" link in the navigation bar at the top of every page. From there, you will be able to view information about your order. Please allow at least 24 hours for tracking information to be displayed.
All of our domestic orders go out with traceable Delivery Confirmation service. If your order has not arrived within the appropriate time, please contact customer service so that we can investigate the matter and get you a replacement shipment if necessary.
Lifetime replacement warranty
(Home Delivery Program members only)
Lifetime Replacement Warranty is another reason why South Beach Smoke products are the best e-cigarette products on the market today. For our current South Beach Smoke with Home Delivery Program Members, we offer a Lifetime Replacement Warranty.
That's right! Should anything happen to your purchase while you are a current member, simply contact us and we'll replace them absolutely FREE, with just a small shipping and handling charge. We are committed to having only satisfied customers.
NOTE: This Lifetime Replacement Warranty is subject to normal product use and does not include the South Beach Smoke Air vaporizer or South Beach Smoke Air accessories.
How does SBS Surf Club Rewards work?
South Beach Smoke Membership with Auto-Delivery entitles its members to a number of benefits as well as unparalleled convenience. Benefits include:
- Lifetime Replacement Warranty
- 20% off all cartridge purchased through the Home Delivery Program.
- Special offers and sales reserved exclusively for South Beach Smoke Members
- Assurance that each month you will have your monthly supply of cartridges delivered directly to your home.