SHIPPING POLICIES & PROCEDURES:
AS OF APRIL 26th, ALL SHIPMENTS WILL REQUIRE AN ADULT (21+) SIGNATURE ON DELIVERY AS MANDATED BY THE FEDERAL PACT ACT. The $5.99 fee assessed by the carrier for adult signature will be shown at checkout and is required for all orders.
YOUR ADDRESS & TELEPHONE NUMBER MUST BE UPDATED AND CORRECT IN YOUR ACCOUNT PROFILE. ORDERS WITHOUT CORRECT PHONE NUMBERS WILL CAUSE DELAY AND POSSIBLY PREVENT DELIVERY.
South Beach Smoke offers FREE Shipping for orders totaling $65 or more, before taxes and fees. The $5.99 adult signature fee will apply to all orders, including those that qualify for free shipping.
As a result of the PACT ACT, USPS is no longer offering shipping for vapor products, liquids or accessories. FEDEX, UPS & DHL have instituted similar restrictions.
South Beach Smoke now uses an extensive network of carriers for all orders, which will allows us to ship to a majority of localities in the USA. Customers can verify that their Zip code is included in the coverage area by entering the Zip code in the verification tool located on the South Beach Smoke homepage. Additional covered zip codes are being added frequently. This carrier network is unable to deliver to international addresses, P.O. Boxes, military instillations, Puerto Rico or Guam at this time.
Order tracking information can be found in your South Beach Smoke account dashboard. Once an order is processed, South Beach Smokeis unable to make any changes or modifications to the delivery address. Please contact the carrier directly for any delivery issues or if an adult (21+) signature will be unavailable at your location on your scheduled delivery day.
Additionally, you will receive email notification at these points through the delivery process: Shipment Confirmation; Delivery Anticipation: 24-48 Hours before delivery; Missed Delivery: if an adult signature is not available at time of delivery, and Delivery Confirmation once your shipment has been delivered. If the carrier is unable to obtain an adult (21+) signature on the first delivery attempt, delivery will be rescheduled for a 2nd attempt on a following business day. If delivery is unsuccessful on the 2nd attempt, the carrier will hold your shipment for pickup. Please contact the carrier directly. If you do not contact the carrier to make arrangements following the 2nd attempt, your order will be returned to South Beach Smoke and will not be available for redelivery.
All orders will incur 24-48 hours processing time in addition to the shipping times. Orders placed after 11 AM ET will be processed the following business day. Shipping times will vary from 3-7 business days depending on delivery location. Express or priority delivery is unavailable at this time. Please know that delays experienced by the carriers for reasons of shipping volume, inclement weather or other impendents is the burden of carrier and beyond the control of South Beach Smoke – every effort will be made to expedite your delivery as fast as possible.
If your shipment is not delivered within 10 business days from the time it was placed, please check the tracking information or contact the carrier directly. If you are unable to resolve your issue with the carrier, you may submit an inquiry via our Shipping Agent.
You agree that any delivery confirmation provided by the carrier is deemed sufficient as proof of delivery to you as the credit card holder responsible for this transaction. In the event a return is required, please know that all shipping fees, including the adult signature fee, are non-refundable.
WARNING: The products listed on this site may contain nicotine. Nicotine is an addictive chemical. The South Beach Smoke products listed on this site are intended for use by persons of legal age (at least 21) or older in your jurisdiction, and not by children, women who are pregnant, or may become pregnant, or any person with an elevated risk of, or preexisting condition of, any medical condition, which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. These products may be poisonous if orally ingested and are not intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. These products are not smoking cessation products and have not been tested or guaranteed as such. Neither the Food and Drug Administration nor any other health or regulatory authority has not evaluated the safety of these products or any of the statements made by the manufacturer. The manufacturer is not responsible for any damage or personal injury caused by inappropriate, incorrect, or irresponsible use of our products. We reserve the right to change specifications, product descriptions, product quality, pricing and application at any time without prior written or oral notice.
When recharging devices, use only the charger provided. Use of unauthorized chargers (including car chargers or car charger adapters) may lead to overheating and possible burning of items in contact with the device. South Beach Smoke is not responsible for battery and charger explosions, fires or malfunctions due to the use of unauthorized chargers or product misuse or abuse.
CALIFORNIA PROPOSITION 65 - WARNING: South Beach Smoke products can expose you to (a) chemicals, including nicotine, known to the State of California to cause birth defects or other reproductive harm, and (b) chemicals, including formaldehyde and acetaldehyde, known to the State of California to cause cancer.
Are you 21 or older & of the legal smoking age in your state?